Stop Zoom from Muting on your Laptop and/or Headset

Posted by Ann Marie Hill on 9/8/2020

Changing Settings to prevent Zoom from muting you off and on without your control.

  1. Type in Sound settings in the search bar at the bottom of your screen.
  2. Choose your output device (must do this for Bluetooth headsets AND for the laptop speakers)
  3. Click on Device Properties
  4. Click on Additional device properties
  5. Click the advanced tab.
  6. UNCHECK both “allow hardware acceleration of audio with this device” AND “Enable audio enhancements.
  7. Choose your input device (must do this for Bluetooth headsets AND for laptop speakers)
  8. Click on Device Properties
  9. Click on Additional device properties.
  10. Click on the advanced tab.
  11. Uncheck “Enable audio enhancements”
  12. Click OK.
  13. Restart computer.

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